Sharon-Ann Adaigbe is the Co-Founder of the Co-Founder of The Comms Avenue and a Communications and Content Marketing Professional.
In a world where audiences are bombarded with content every second, brands and professionals are quickly realising that top-down messaging no longer holds the same power. Today, people crave connection, authenticity, and engagement—and that’s where community-led content comes in.
Rather than simply creating content for an audience, brands are now co-creating with them. Community-led content shifts the focus from broadcasting messages to fostering conversations, making audiences feel heard and involved. This approach builds trust, enhances engagement, and turns passive followers into active advocates.
What is Community-Led Content?
Community-led content is any content that is shaped, influenced, or directly created by the people within a brand’s ecosystem. This can include:
- User-generated content (UGC): Testimonials, case studies, or social media posts from community members.
- Crowdsourced insights: Polls, surveys, or Q&A sessions that guide content topics.
- Collaborative storytelling: Featuring voices from within the community through interviews, guest blogs, and live discussions.
- Community-driven conversations: Online forums, Slack groups, and LinkedIn discussions that generate content in real time.
By putting the audience at the centre, brands create content that resonates more deeply because it reflects real experiences, pain points, and aspirations.
Three of my favourite brands tap into community-led content in such an amazing way.
Duolingo has turned its language-learning app into a social media powerhouse by engaging its community with hilarious, user-generated memes and interactive challenges, riding the wave of internet culture like no other educational app does. I’m proud of my 600+ day streak, by the way, and I probably wouldn’t have made it this far without the streak challenges and community hype pushing me forward.
If you geek over being organised, then you’re probably familiar with Notion which thrives on user contributions, offering a marketplace of community-created templates that help others work more efficiently. Beyond being a powerful productivity tool, Notion has built an engaged community where users share custom templates, workflows, and creative ways to maximise the platform. Their community-driven approach means that users don’t just consume content—they actively shape how others experience the product, making it more valuable for everyone.
Lastly, as an aspiring member of #TeamFitFam, I have followed Peloton since they came onto my radar during the pandemic. They don’t just sell fitness equipment—they’ve built an ecosystem where members motivate each other through live classes, leaderboards, and social media engagement. Their instructors feel like personal coaches, and the community-driven challenges turn solo workouts into a shared experience, keeping people coming back for more.
How The Comms Avenue Champions Community-Led Content
At The Comms Avenue, we’ve seen firsthand the power of community-driven engagement. As a global platform for communications professionals, we don’t just create content for our members—we create it with them.
Here’s how we integrate community-led content into our work:
1. Learning from the Community’s Questions
One of the best ways to generate relevant content is by listening to what people are asking. Through conversations on our Telegram group, questions from our mentorship programme, or community Q&As, we identify common challenges communication professionals face—whether it’s navigating a PR crisis, crafting a compelling brand narrative, or breaking into a new industry.
We then turn these insights into guides, blog posts and newsletters, ensuring our content directly addresses what the community needs.
2. Featuring Real Voices and Stories
Nothing is more powerful than storytelling. That’s why we actively showcase the journeys and expertise of communication professionals within our network. From interviews with industry leaders to member spotlights and guest-written blogs, we ensure our content reflects the lived experiences of our community.
3. Encouraging User-Generated Content
Our community members often share their insights, experiences, and wins on LinkedIn and other platforms. By amplifying these voices—through reshares, highlights, or content collaborations—we create a cycle where valuable content is continuously flowing from the community itself.
Why Community-Led Content Works
If you’re wondering whether this approach is worth investing in, here’s why it’s a game changer:
- Higher engagement: People are more likely to interact with content they helped shape.
- Stronger trust: Community-led content feels more authentic than traditional branded content.
- More diverse perspectives: Different voices bring fresh insights and make content more inclusive.
- Increased loyalty: When people feel involved, they become more invested in the brand’s success.
How You Can Start Implementing Community-Led Content
Want to make your content marketing more collaborative? Here are a few steps to get started:
- Listen actively—Use social media, forums, and direct feedback to understand what your audience cares about.
- Feature real people—Spotlight your audience’s stories, challenges, and successes.
- Ask for input—Run surveys, polls, and open-ended discussions to generate content ideas.
- Encourage participation—Invite guest contributions, comments, and user-generated posts.
- Build interactive spaces—Consider creating online groups or discussion threads to spark organic conversations.
Content marketing is evolving, and brands that embrace community-led content will build stronger, more engaged audiences. At The Comms Avenue, we’ve seen the impact of this firsthand—our community isn’t just consuming content; they’re shaping it. And that’s what makes it powerful.
So, how are you involving your audience in your content strategy? The future belongs to those who co-create.
